Customer Success Trainee - Content Protection

Job description

At Smart Protection we fight the piracy of audiovisual content and product counterfeiting on the internet. We do this by combining the capabilities of our technology platform with those of our team of data analysts.

We do it in a three-phase process: We capture large amounts of information online (big data), analyze it to identify violations (machine learning) and eliminate them (legaltech) on each platform that hosts them. In this way, we minimize the negative effects that illegal actions have on our clients' sales and on the reputation of their brand.

Smart Protection was founded in 2015 and during the five last years we have become a great Scale-up company reaching the 150 employees with almost 20 nationalities in our team. Our values are our DNA as a company and we live them everyday as a team to become an Unicorn company in 2025: Teamwork, Overachievement, Agile, Customer-Centricity and Innovation.

Do you want to join the fight against piracy and counterfeit?

Job requirements

We are looking for a Customer Success Trainee to join our Customer Experience team and keep improving our services according our customer-centricity value.

What will you do?

- Work with customers to ensure they are leveraging effectively and finding value in our services

- Build relationships with assigned customers, help them with issues and provide proactively new solutions.

- Market Research of VOD and Publishing market for creating a strong engagement with the customers

How will you do?

You will be part of an excelent high performance team made up of Content experts who will help you to grow-up.

What we need from you?

- Studies: Journalism / Audiovisual Communication / Business Administration and Management Bachelor (Final year students)

- Curiosity and interest in VOD or Publishing market.

- Excellent communication  and problem-solving skills with keen attention to detail

- Multitasking and autonomy

- Fluency in Spanish and English

What do we offer?

  • A continuously growing Spanish scale-up within a global playing field
  • More than 20 different nationalities within an ambitious and always smiling team
  • A lot of learning and development opportunities within a dynamic tech company in the purest Silicon Valley-style
  • The possibility of making a serious impact on our product
  • The opportunity to execute and implement your own ideas and initiatives
  • Flexible schedule around 09:00 to 18:00 from Monday to Thursday and on Friday around 09:00 - 15:00 (we also offer part time internships)
  • Paid Internship

What’s it like to work at Smart Protection:

  • Smart Protection is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you have a disability or special need that requires accommodation, please let us know.
  • If you want to grow professionally and personally, meet new people, learn from the best professionals and work in a Spanish scaleup with clients all over the world, then we are waiting for you!
  • Regular fun team events.
  • And last but not coffee, fruits & tea!

*Please submit your application in English